Frequently Asked Questions - Service

Yes, we always have service promotions available. You can see all current offers at shelor.com/promotions/service/index.htm, and we also list additional service specials at shelor.com/shelor-mopar-express-lane.htm. Parts and accessory specials may vary by franchise, if you call 540‑381‑8612 before you come in, our service team will make sure you get every discount that applies to your visit.

You can get updates on your vehicle’s service or repair, and our team will reach out if anything important comes up during your visit. When you schedule through shelor.com/service-appointment.htm, you can note your preferred contact method so we know how you’d like to be reached. If you ever want to check in, you can call the service department directly at 540‑381‑8612 and they’ll look up your vehicle’s status.

For many routine maintenance services, you’re welcome to wait at the dealership while your vehicle is being serviced. Timing depends on the type of work being done, and our advisors can give you an estimate when you arrive. When you schedule at shelor.com/service-appointment.htm, you can mention that you plan to wait so we can set up your visit accordingly.

We offer several convenient options, and availability can vary depending on the day and the type of service you’re scheduling. A service advisor can review what’s available for your visit, including loaner vehicles, shuttle service, or pick‑up and drop‑off arrangements, when you schedule your appointment at shelor.com/service-appointment.htm. They’ll help you choose whatever fits your needs for that visit.

You can schedule a service appointment in whatever way is easiest for you. Our team can take your call to set everything up, or you can schedule online anytime through shelor.com/service-appointment.htm.

Our service department is open Monday through Friday from 7:30 AM to 12:00 PM and 1:00 PM to 5:30 PM, and we’re closed on Saturday and Sunday. To set up a visit, call 540‑381‑8612 or schedule online at shelor.com/service-appointment.htm.

We handle everything from routine maintenance to major repair work, including oil and filter changes, tire rotation, mounting and balancing, brake service, battery replacement, alignments, fluid services, factory‑scheduled maintenance, computer diagnostics, engine and transmission repair, electrical system repair, A/C service, and all warranty and recall work for our franchise brands. Our factory‑trained technicians use Genuine Parts and current factory tooling. You can learn more at shelor.com/service/center.htm or call 540‑381‑8612.

A diagnostic code can give you a general idea of where to start, but it doesn’t tell the whole story. For example, a P0300 points to a misfire, but it doesn’t identify the cause. To avoid guessing and replacing parts unnecessarily, our factory‑trained technicians need to test the actual system to determine what’s really happening. If you share the code with us, we can tell you what it usually relates to and help you get scheduled. You can call 540‑381‑8612 and our Service team will walk you through the next steps, or set up an appointment on our online scheduler at shelor.com/service-appointment.htm.

Yes, we do offer financing options for service repairs. Our team can walk you through the programs available, including options that can help spread out the cost of unexpected repairs or larger service needs. To review what’s available for your visit, you can call 540‑381‑8612 or mention that you’re interested in financing when scheduling online at shelor.com/service-appointment.htm. If you’d like more information on service financing, please visit shelor.com/service-parts-financing.htm.

We can get you an estimate on diagnostic charges before you come in. Recall and warranty diagnostics are performed at no cost, and for customer‑pay concerns there’s a diagnostic fee that covers the time our technician spends pinpointing the issue. Call 540‑381‑8612 and our Service team will review your concern and give you an upfront estimate on what the diagnostic charge will be.

Any service performed here at Shelor Motor Mile is on file, and we can pull your full history anytime. Just call 540‑381‑8612 with your name or VIN and we’ll print or email everything for you. Since we’re a franchise dealer with our brands, all warranty and recall work is also recorded with the manufacturer, so it follows the vehicle wherever it goes.

You can reschedule or cancel your service appointment by contacting our Service team directly. Just call 540‑381‑8612 and they’ll update your appointment, find a new time that works for you, or cancel it if needed. If you scheduled online, you can also request changes through the same system, but the quickest way is always to reach out by phone so we can take care of it right away.

Service costs depend on your vehicle and the specific work you need, since an oil change estimate or tire rotation estimate is very different from a transmission repair estimate. If you call 540‑381‑8612 with your year, make, model, and the service you’re looking for, our team can give you an accurate estimate over the phone, and we always get your approval before performing anything beyond what you requested. You can also check current discounts at shelor.com/shelor-mopar-express-lane.htm.

Regular maintenance starts with the schedule in your owner’s manual. For most newer models that means an oil and filter change with a tire rotation about every 5,000 to 7,500 miles, along with routine inspections of brakes, fluids, filters, and the battery. In our area, the mountain grades and winter road treatment are tough on brakes and the undercarriage, so our technicians pay extra attention to those areas during inspections. You can look up your vehicle’s exact factory‑recommended intervals in your owners manual or call 540‑381‑8612 with your VIN and we can find it for you.

We can run your VIN through our factory recall database and reach out with our findings. You can get started by sharing your VIN, or you can call 540‑381‑8612 to begin the process directly with the dealership. Recall work is performed at no charge, and as a factory dealer we can order any required parts and complete the repair.

You can extend your vehicle’s coverage by purchasing an extended service contract, sometimes called a vehicle protection plan. Our team can walk you through the available coverage levels, pricing, and what each plan includes. To get started, you can share your VIN or call 540‑381‑8612 and an employee will reach out with options that fit your vehicle and mileage. If you want help reviewing extended coverage options or connecting with the finance team, give us a call today and we can start the conversation.

Warranty coverage depends on the manufacturer, but most factory warranties protect against defects in materials and workmanship on major components. Powertrain coverage typically includes the engine, transmission, and drive system, while bumper‑to‑bumper coverage handles many mechanical and electrical components for a set time and mileage. Routine maintenance and wear items such as oil changes, brake pads, wiper blades, tires, and alignments are usually not included unless you have a prepaid maintenance plan.

For many routine maintenance services, you’re welcome to wait at the dealership while your vehicle is being serviced. Timing depends on the type of work being done, and our advisors can give you an estimate when you arrive. When you schedule at shelor.com/service-appointment.htm, you can mention that you plan to wait so we can set up your visit accordingly.

We offer several convenient options, and availability can vary depending on the day and the type of service you’re scheduling. A service advisor can review what’s available for your visit, including loaner vehicles, shuttle service, or pick‑up and drop‑off arrangements, when you schedule your appointment at shelor.com/service-appointment.htm. They’ll help you choose whatever fits your needs for that visit.