Careers

Job Category

Service

Education

High School or equivalent

Job Description

Are you interested in a career with a market leader in automotive sales and service? Shelor Motor Mile has technician positions that need to be filled immediately. We are looking for state inspectors, used car reconditioning technicians and master certified technicians. Applicants must have valid driver’s license. Various schedules are available with some including evenings and weekends. We are making on site offers to all qualified applicant. EEO.

• Income guarantee
• Flat rate and hourly positions available
• Paid training
• Medical plan
• Dental plan
• Company paid life insurance
• 401(k) Retirement Plan
• PTO, Paid Holidays
• Progressive employee purchase plans for new and used vehicles

Location

Shelor Service Department
295 Jarrett Drive
Christiansburg, VA 24073
Directions

Job Category

Service

Job description

Are you looking for a new career or trying to find a start in the automotive field. Here at Shelor Motor Mile we offer a hands-on training program for all skill levels including an apprentice program for the beginner. We offer on the job training & are looking to invest in your future while you earn a steady income. We are making on the spot offers to the right candidates. So if you are ready to take your career to the next level and train with some of the most experienced Master technicians in the field, apply NOW!

• Hourly wages
• Progressive training including classroom, online and mentorship
• Medical
• Dental
• Vision
• Company paid life insurance
• 401(k)
• Uniforms
• PTO
• Holidays

Location

Shelor Service Department
295 Jarrett Drive
Christiansburg, VA 24073
Directions

Job Category

Sales

Job Description

Are you ready for a career change? If you have the ability to work with people and a desire to succeed, advance your career and income level, then Shelor Motor Mile is the place for you. Come join our sales team! We provide a no-hassle sales experience, exceptional customer service, and a straightforward pricing approach.

As a team member you must be able to perform the following job functions:

• Communicate our unique approach
• Interview customers to determine wants and needs
• Gather customer and vehicle information
• Demonstrate the product
• Conduct customer test drives
• Complete sales documents
• Perform customer follow up by phone and email

What does it take to be successful?

• Ability to work with a diverse group of customers and earn their respect.
• Focus on customer satisfaction-giving our guests a WOW experience.
• Enthusiasm and sales drive while working in a team oriented atmosphere.
• Professional appearance.
• Positive attitude with the ability to find solutions to sales challenges.
• Exceptional communication skills, both verbal and written.
• Good computer skills and knowledge of mobile technology.
• Must enjoy the varied hours of a retail work environment.
• Must have a valid driver’s license and acceptable driving record.

Ideal candidates come from various backgrounds, including retail, banking, and customer service. College graduates with management and marketing degrees welcome. No Sales Experience? We have an excellent 30-Day comprehensive paid training program for qualified candidates. Five day work week. Excellent income. EEO.

Location

Shelor Motor Mile
2260 Roanoke Street
Christiansburg, VA 24073
Directions

Job Category

Sales

Job Description

Looking for a career that will utilize your customer service talents and technology skills? Shelor Motor Mile has openings for Delivery/Technology Specialist at all new car stores.

Delivery Specialist must perform the following job functions:

• Train and Certify with the Manufacturer.
• Be able to meet, greet and interact with customers effectively.
• Communicate our unique sales approach.
• Demonstrate the product.
• Fully explain the vehicle features, applications and benefits.
• Conduct customer test drives.
• Provide a comprehensive and detailed new car delivery explaining all new car manuals, brochures and literature.
• Study and understand new car competitors and product advantages.
• Perform customer follow up by phone and email.
• Support Sales Consultants with customer questions regarding product features and benefits.
• Complete Technology Demonstrations/Set ups with customers- including sync mobile devices, enroll customers in manufacturer technology programs, navigation, entertainment modules, etc.

What does it take to be successful?

• Ability to work with a diverse group of customers and earn their respect.
• Focus on customer satisfaction-giving our guests a WOW experience.
• Provide an outstanding customer experience in each customer interaction.
• Enthusiasm while working in a team oriented atmosphere.
• Professional appearance.
• Positive attitude with the ability to find solutions to sales challenges.
• Exceptional communication skills, both verbal and written.
• Strong phone skills.
• Good computer skills and knowledge of current day technology.
• Must enjoy the varied hours of a retail work environment, evenings and weekends.
• Must have a valid driver’s license and acceptable driving record.

Ideal candidates come from various backgrounds, including retail, banking, and customer service. College graduates with management and marketing degrees welcome. Full-time and Part-time positions available. EEO.

Location

Shelor Motor Mile
2260 Roanoke Street
Christiansburg, VA 24073
Directions

Job Category

Service

Job Description

Individuals in these positions work with customers to conduct vehicle inspections when a rental is picked up and returned, as well as, provide other customer services. Requirements include customer service skills, being detail oriented and having a valid driver's license with a driving record acceptable to our insurance carrier. EEO.

Location

Shelor Service Department
295 Jarrett Drive
Christiansburg, VA 24073
Directions

Job Category

Service

Job Description

Do you enjoy talking to customers on the telephone? Our customer service representatives answer incoming service calls, route service calls, schedule and confirm service appointments, notify customers of campaigns, and follow up with customers after their service appointment.

Requirements:

This requires excellent listening, communication, organizational, customer service, follow up, and proficient computer skills. Individuals in this position will enjoy working in a fast paced service environment. Ideal candidates will possess a high level of professionalism, and previous success resolving customer issues.

Hours are Monday thru Friday 8am - 6pm and some Saturdays. Preference will be given to applicants with previous customer service, retail, or automotive service experience. EEO

Location

Shelor Service Department
295 Jarrett Drive
Christiansburg, VA 24073
Directions

Job Category

Service

Job Description

We are currently looking for motivated individuals who have strong customer relations skills, previous customer service experience, good communication skills, and proficient computer skills to join our service team.

Requirements:

The ideal candidate will possess organizational skills, as well as, a professional appearance and telephone manner. Previous automotive service experience or a basic understanding of automotives is necessary. Job duties would include answering incoming service calls, scheduling service appointments, and building lasting customer relationships by providing first-rate service. EEO.

Job Type: Full-time

Location

Shelor Service Department
295 Jarrett Drive
Christiansburg, VA 24073
Directions

Job Category

Service

Job description

Are you interested in a career with a market leader in automotive sales and service? Shelor Motor Mile technician positions that need to be filled immediately. We are looking for state inspectors, used car reconditioning technicians. Need to have experience and certifications/licenses (ASEs, and State Inspection.) Applicants must have valid driver’s license . Various schedules are available with some including evenings and weekends. We are making on site offers to all qualified applicant.

Job Type: Full-time

• Hourly wages
• Tool allowances
• Medical
• Dental
• Vision
• Company paid life insurance
• 401(k)
• Uniforms
• PTO
• Holidays

Location

Pulaski Motor Mile
1004 E. Main Street
Pulaski, VA 24301
Directions

Job Category

Parts

Job Description

Work in a fast paced, close knit department in a modern multi franchise dealership. EOE.

Job Type: Full-time

Job Responsibilities include:

• Delivering parts internally
• Ability to lift objects weighing up to 50 lbs
• Work in all weather conditions
• Possess good communication skills
• Be able to follow directions & processes

Requirements:

• Must have a valid driver's license
• Must have a driving record acceptable to our companies insurance carrier

Location

Shelor Motor Mile Parts
270 Jarrett Drive
Christiansburg, VA 24073
Directions

Job Category

Parts

Job Description

Become a new team member in our fast paced Parts team. The Parts Accessory Installer is responsible for installing aftermarket and/or original equipment parts and accessories to vehicles that come into the Accessory Store, performing installations efficiently according to quality, safety and time standards. The primary objectives include ensuring customer satisfaction and retention, and assuring accessories are installed on the first visit. EOE.

Job Type

Full Time

Location

Shelor Motor Mile Parts
270 Jarrett Drive
Christiansburg, VA 24073
Directions

Job Category

Parts

Job Description

Are you responsible, detail oriented, and organized? Do you enjoy working in modern facilities? If so, you may be interested in learning more about the various positions available on the parts department team at Shelor Motor Mile. Individuals with previous automotive parts experience are strongly encouraged to apply. EOE.

Job Type

Full Time

Job Responsibilities include:

• Locating, receiving, and distributing parts to internal and external customers
• Assisting technicians with determining the correct part numbers
• Allocating parts to a vehicle stock number or RO
• Returning defective parts to vendors
• Documenting all transactions properly
• Maintaining accurate parts inventory
• Maintaining working relationship with suppliers
• Providing exceptional customer service

Requirements:

• Be able to speak and listen effectively in dealing with customers and associates, both in person and over the phone
• Perform multiple duties in a high-energy, fast-paced working environment
• Read, interpret and transcribe data in order to maintain accurate records
• Lift objects that weigh as much as 50 lbs

Location

Shelor Motor Mile Parts
270 Jarrett Drive
Christiansburg, VA 24073
Directions

Job Category

Parts

Job Description

Do you enjoy working in a challenging, fast paced, high energy position? Are you skilled and dedicated to coaching and developing a sales team? Are you successful in team building and maintaining high performance standards? If so, you might be interested in the Parts Operations Team Manager position. We are looking for motivated effective leaders who have a strong ability to coach and lead a team to accomplish department and company goals.

Job Type

Full Time

Primary duties & responsibilities:

• Manage and lead individuals to achieve sales goals and provide exceptional customer service
• Communicate expectations to employees and provide constructive feedback
• Participate in the development of each team member through coaching and training
• Ensure customers are assisted promptly and effectively
• Maintain key performance measures
• Manage current departmental processes
• Monitor processes for effectiveness and constant improvement

Job Specifications:

• Possess a minimum of 5 years management experience in retail environment
• Demonstrate the ability to multi-task
• Ability to evaluate situations and problem solve
• Demonstrate above average computer skills

Skills:

• Effective Communication skills
• Committed focus to exceptional customer service
• Proven track record of employee development
• Hands on Manager
• Strong analytical and decision making skills
• Proficient computer skills

Position is a full-time position with an excellent benefits package. Deadline to apply is January 10, 2019.

Location

Shelor Motor Mile Parts
270 Jarrett Drive
Christiansburg, VA 24073
Directions

Job Category

Service

Job Description

Transport vehicles between departments and between different facilities to maintain proper inventory levels and proper outdoor display.

Essential Duties:

• Keeps vehicle display areas neat and orderly, moving cars as directed by management and in accordance with dealership display standards
• Transport vehicles from Detail Department to Showrooms
• Transport vehicles from Motor Mile Christiansburg location to Pulaski location as needed
• Transport vehicles to customers as directed by management
• Assists with maintaining the outdoor display area, included inspecting vehicles for cleanliness, damage, etc
• Fuel vehicles as needed
• Move New Cars from Prep Area to showrooms
• Ensure that required forms/stickers have been completed and are properly displayed
• Other tasks as assigned
• Must have a valid Driver's License and a clean driving record
• Monday - Saturday hours

Location

Shelor Motor Mile
2260 Roanoke Street
Christiansburg, VA 24073
Directions

Job Category

Cars Financial

Job Description

The role of an Account Manager, in many ways, is the most important role at Cars Financial. Account Managers interact with our customers the most and are the key to our department meeting the goal of maximum recovery and minimum complaints, resulting in customer retention and growth of new business.

Primary Function: To provide outstanding customer service to all Cars Financial customers, to maximize recovery by close monitoring and taking swift action when accounts are past-due, and to manage all aspects of the customer’s account in the assigned alpha range as detailed below.

Secondary Function: To act as a “back-up” for other Cars Financial duties when necessary such as covering the front desk, stocking in vehicles, etc.

Daily Responsibilities:

• To complete assigned daily work lists for customers in assigned alpha range
• Will share in the responsibility of handling miscellaneous inbound customer calls. Each customer call should be handled with professionalism and a positive attitude and end in a satisfactory resolution. All details of conversations will be documented in AMS and the appropriate follow-up (sets, device disable/enable, tags, flags, etc) taken. Account Managers will assist other Account Managers with customer arrangements, extensions, deferments, etc. when they are the one who has answered the inbound call
• Will share (with other Account Managers) the responsibility of making calls to customers who are past-due. Account Managers will assist other Account Managers with customer arrangements, extensions, deferments, etc. when they are the one who connected to the customer on the outbound call
• To work as a CREATIVE PROBLEM SOLVER with customers who are struggling to make their payments. This requires listening to the customer, determining what category of customer you are dealing with, and the true obstacle standing in the way of them making their payment. Once you have assessed the situation, you will help the customer to overcome their obstacles by using the techniques learned in your collection training

Hourly Position - Full time, Monday - Friday 9am - 6pm. EEO.

Location

Cars Financial
120 Bristol Drive
Christiansburg, VA 24073
Directions

Job Category

Service

Job Description

If you have superb customer service and telephone skills, we have a position that may be perfect for you. We are currently looking for motivated individuals who have strong customer relations skills for our Service area.

Job Duties

Answering incoming service calls, directing customers to the appropriate personnel, and building lasting customer relationships by providing first-rate service. The ideal candidate will possess a professional appearance and telephone manner, have experience answering multiple telephone lines, along with superior computer and organizational skills. Qualified individuals will also handle cashier duties which include proper handling of cash, check, and credit card transactions. Compensation based on experience. EEO.

Location

Shelor Service Department
295 Jarrett Drive
Christiansburg, VA 24073
Directions

Job Category

Service

Job Description

Are you seeking a position where you can work directly with customers while utilizing problem solving and strategic thinking skills? Customer Service Coordinator provides a unique opportunity to combine customer service and organization and planning skills to ensure a helpful, professional experience for each Service customer. Enjoy working in a dynamic indoor/outdoor environment while greeting customers and directing them to the appropriate area for Service assistance, while utilizing communication skills when coordinating with shop management, technicians, and advisors to verify that customer requests are handled satisfactorily and to ensure that we have exceeded a customers’ expectations. Consider this position to be similar to that of a “Traffic Controller” or “Concierge” directing the flow of customers so that the automotive service process is efficient, easy and enjoyable.

Requirements

The ideal candidate is energetic, friendly, outgoing, reliable, responsible and organized. Must have a professional appearance with strong interpersonal and communication skills, a commitment to excellent customer care, and possess the ability to work calmly under pressure. Relevant customer service experience is preferred. EEO.

Job Type

Full Time

The schedule for this position is Monday through Friday from 7:30 am-6:00 pm, with occasional Saturdays required.

Shelor Service Department
295 Jarrett Drive
Christiansburg, VA 24073
Directions

Job Category

General

Job Description

Providing exceptional customer service is priority at Shelor Motor Mile. It is critical that each employee understand the impact they have on customer satisfaction and how to provide quality service. The Customer Service Trainer would ensure that each employee has the proper tools and training to exceed a customer’s expectations. EEO.

Job Tasks and Responsibilities:

• Assess training needs for new and existing employees
• Identify internal and external training programs to address competency gaps
• Organize, develop or source training programs to meet specific training needs
• Develop training aids such as manuals and handbooks
• Inform employees about training options
• Map out training plans for individual employees
• Present training programs using recognized training techniques and tools
• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching
• Design and apply assessment tools to measure training effectiveness
• Track and report on training outcomes
• Provide feedback to program participants and management
• Evaluate and make recommendations on training material and methodology
• Maintain employee training records
• Handle logistics for training activities including venues and equipment
• Establish and maintain relationships with external training suppliers
• Coordinate off-site training activities for employees
• Manage training budget
• Manage and maintain in-house training facilities and equipment
• Keep current on training design and methodology

Requirements:

• Planning and organizing
• Communication skills
• Data gathering and analysis
• Problem analysis and problem solving
• Judgment
• Presentation skills
• Facilitation skills
• Coaching Skills
• Adaptable
• Team Player

Location

Shelor Motor Mile
2260 Roanoke Street
Christiansburg, VA 24073
Directions

Job Category

General

Job Description

Are you looking for a part time position with evening and Saturday hours? Then Shelor Motor Mile has an opportunity for you. Individuals in this position answer and direct calls, track rotation for the Finance employees, log used car keys, and accept deposits (cash, check, and credit card). EEO.

Location

Shelor Motor Mile
2260 Roanoke Street
Christiansburg, VA 24073
Directions

Job Category

General

Job Description

We are looking for a motivated individual to join our Detail department as a Clean-up Associate.

Job Tasks and Responsibilities:

• Vacuuming the inside of new and used vehicles
• Washing the windows of new and used vehicles
• Washing the outside of new and used vehicles

Requirements:

• Valid driver’s license
• Clean driving record
• Good communication skills
• The ability to follow processes

Previous automotive detail experience preferred. This position has a five day work week with hours that vary from Monday thru Saturday 8:00am - 9:00pm. EEO.

Shelor Motor Mile
2260 Roanoke Street
Christiansburg, VA 24073
Directions

Job Category

General

Job Type

Full Time

Large automotive dealership is seeking an experienced groundskeeper responsible for the upkeep and maintenance of all the outdoor and common areas of our facilities. Good applicants should have previous experience in gardening, groundskeeping, general maintenance and communicating with co-workers.

Job Tasks and Responsibilities:

• Daily cleaning of all common areas, including; remove debris from stairs and walks, rake leaves and mow lawns
• Spray for weeds and insects using unrestricted chemicals as required
• Operate large power lawn mowers, edgers, hand tools, and large vehicles associated with ground maintenance and landscaping activities
• Operate pick-up trucks, flat-rack trucks, and dump trucks for hauling purposes and for trash and debris removal
• Shovel and remove snow and ice from designated areas such as roofs, sidewalks, and entryways as required
• May operate various snow removal equipment
• Spread ice melt when necessary
• Collect trash and litter; sweep or shovel walkways when necessary
• May operate various snow removal equipment
• Gardening/weeding
• Trimming of shrubbery
• Monitor and report on maintenance equipment
• Help with other facilities work as needed

Minimum Qualifications:

• Strong work ethic and attendance
• Flexible schedule
• One year of grounds maintenance experience or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved
• Ability to communicate with employees/guests
• Possess a valid driver's license

• The physical and work demands listed below are representative of the demands on the job required to perform the primary duties and responsibilities successfully:
• Noise
• Vibration
• Dust
• Extreme heat and/or cold
• Other hazardous and non-hazardous materials

Shelor Motor Mile
2260 Roanoke Street
Christiansburg, VA 24073
Directions