Frequently Asked Questions - Sales

Our Sales Department is open Monday through Saturday from 9:00AM to 8:00PM and closed Sunday. Service operates Monday through Friday from 7:30AM to 5:30PM and closes from 12:00PM to 1:00PM for lunch, and Parts is open Monday through Friday from 8:00AM to 5:00PM, with both departments closed Saturday and Sunday.

Shelor Motor Mile is a locally owned automotive group serving Southwest Virginia since 1974. We offer a wide selection of new and pre‑owned vehicles across multiple brands, along with full service, parts, and financing support. Learn more on our About Us page.

We're Shelor Motor Mile, a locally-owned group that has served this community since 1974 and has buying power and selection that's hard to beat in southwest Virginia. Everything runs on our STAR Program: Straightforward Pricing, Total Integrity, Award Winning Dealership and Real Value. Our service center is staffed by factory-trained technicians, we hand out complimentary shuttle rides and a free car wash coupon with any service. We also give back through Growing the Future, which puts $500 into a local school when a teacher or administrator buys from us.

Learn more about our STAR Program and our Growing the Future Program.

We proudly support our military, and many of our franchises offer a military rebate to recognize active duty, reserve, veterans, retirees, and their families for their service. Be sure to let us know if you qualify so we can make sure your deal is structured accurately and includes every incentive available. Eligible customers can apply this bonus along with other qualifying rebates, and certain documents such as a DD‑214 may be required. Our sales team will confirm exactly which documents are needed and verify all available military incentives for the vehicle you’re interested in.

We support our college students, and many manufacturers offer discounts or rebates for recent or upcoming graduates. Programs vary by manufacturer, but with Virginia Tech and Radford University close by, we’re proud to support all college grads and help them take advantage of every incentive available. Terms apply, so be sure to let us know if you qualify. Our sales team will confirm the requirements and verify all available college or graduate incentives for the vehicle you’re interested in.

You can view all current new vehicle specials anytime on our website. We update these offers regularly so you can see the latest pricing, discounts, and manufacturer incentives available across all our brands. Visit shelor.com/new-vehicle-specials-va-dtw.htm to explore what’s running right now, and if you let us know which model you’re considering, our team will make sure your deal includes every qualifying offer.

All current pre‑owned vehicle specials are listed on our website at shelor.com/used-car-specials-va-dtw.htm. We update these offers regularly so you can see the latest pricing and discounts across our used inventory. If you let us know what type of vehicle you’re considering, our team can follow up with more details and make sure you receive every available offer.

Many manufacturers offer promotional APR and lease specials on select models, and these programs change each month. You can see all current finance and lease offers at shelor.com/global-incentives/index.htm. When you’re ready to take the next step, you can apply online at shelor.com/financing/application.htm so our team can review your application and confirm exactly which financing or lease incentives you qualify for.

We can occasionally place a vehicle on hold, but this is typically only for customers who are actively on their way to the dealership or for vehicles that are finishing the reconditioning process and will be available shortly. For more details, contact a Motor Mile Salesperson.

Hold times can vary, but are usually only for a short window while a customer is driving to the dealership. If the vehicle is finishing reconditioning, timing depends on the remaining steps in that process. 

We do not offer refundable deposits, but we do allow non‑refundable partial payments that a customer can use to secure a vehicle before they arrive on site. This applies whether you are actively on your way or waiting for a vehicle to finish reconditioning. The amount can vary based on the vehicle and situation, and our sales team can provide the exact figure once you share which vehicle you’re considering.

The partial payment used to secure a vehicle is not refundable, but it is transferable to another vehicle on our lot if your plans change. A sales team member can walk you through how this works and confirm the terms before you move forward.

You can’t purchase insurance through our dealership, but we help make the process simple. Most customers are able to get their new vehicle added to their existing policy before they come into finance, and if your insurance company isn’t available at the time you’re completing your purchase, we’re happy to explore options with you. Virginia requires active coverage before you can drive off, so we’ll hold the vehicle while you call your agent, and we can send your insurer the VIN and any paperwork they need.

You don’t need to have insurance in place to start the purchase, but Virginia does require active coverage before you can drive the vehicle off the lot. Most customers simply call their insurance company while they’re here, and we’ll hold the vehicle during that call and provide your insurer with the VIN and any paperwork they need. In most cases, the policy update only takes a few minutes, and many customers have it handled before they even reach the finance office.

You can absolutely lease a vehicle here. We support leasing on many new models through the manufacturer's financing options as well as several of our lender partners, and our finance team helps all types of drivers explore whether a lease fits their budget, mileage needs, and long‑term plans. Even though there isn’t a dedicated leasing page on the site, you can start with our finance department at shelor.com/financing/application.htm, and a representative will walk you through current lease options and help match them to what you’re looking for.

Leasing lets you drive a new vehicle for a set term, usually 24 to 48 months, while making monthly payments based on the portion of the vehicle you use rather than the full purchase price. You choose your mileage allowance, select any protection products you want, and at the end of the lease you can return the vehicle, purchase it, or move into a new one. Many drivers like leasing because it keeps them in newer vehicles more often and can fit well with predictable driving habits. Our finance team can walk you through the lease programs available through our franchises and our lender partners and help match them to how you actually drive.

Yes, you can buy your leased vehicle at the end of the lease term. All of our leases include an option to purchase at the end, and the buyout amount is listed in your lease contract. When you get closer to the end of your term, our finance team can review that figure with you and walk through the steps if you decide you want to keep the vehicle. Many customers choose this path when they like their vehicle and want to continue driving something they already know fits their needs.

A typical lease term is usually between 24 and 48 months, with most customers choosing 36 months because it offers a good balance of payment, mileage flexibility, and lease‑end options. Our finance team can walk you through the terms available through Kia Motors Finance and our lender partners and help match the lease length to how you drive.

The upfront costs for leasing usually include the first month’s payment, any required security deposit, the acquisition fee, and any down payment you choose to make to lower the monthly payments. Online lease offers often assume the customer will pay taxes and fees separately rather than include them in the advertised payment, and while that is how most programs are presented, we can explore all available options with you, including any current offers from Kia Motors Finance.

Most leases come with a set mileage limit, and the exact amount depends on the program you choose. The most common options are 10,000, 12,000, or 15,000 miles per year, and your finance representative can help match the mileage to how you actually drive. Higher mileage limits are available through many lenders, and you can also pre‑purchase additional miles if you know you’ll need them. At the end of the lease, any miles over your contracted amount are billed at the per‑mile rate listed in your agreement.

Leasing and financing both help you get into a vehicle, but they work differently and fit different types of drivers. Leasing lets you use the vehicle for a set term with payments based on the portion of the vehicle you use, along with a mileage allowance and flexible options at the end such as returning the vehicle, purchasing it, or moving into a new one. Financing is a traditional purchase where you make monthly payments toward the full price of the vehicle, and once the loan is paid off you own it outright with no mileage limits and complete freedom to keep, trade, or sell the vehicle whenever you choose. If you want to compare leasing vs buying or explore lease options for a specific model, give us a call and we can help you take the next step.

The great news is that our STAR Program has you covered. We use straightforward pricing, which means the price is the same whether you pay cash, finance, or lease. Cash doesn’t change the selling price, but certain incentives may require specific conditions. For example, some programs offer an additional rebate for financing with with the manufacturer's lender, and others let customers choose between a rebate or a lower interest rate. Tell us what vehicle you’re interested in and we’ll get you all the information you need to make a well‑informed decision.

While we use straightforward pricing, we’re open to all reasonable offers. Our goal is to make sure you get a fair deal without turning the process into a negotiation game. If there’s room for additional savings based on current programs, incentives, or your situation, we’re always willing to take a real look at it.

You can still talk through the numbers even when there’s a promotion running. Our pricing is straightforward, but promotions, incentives, and program offers can create room for additional savings depending on how the deal is structured. We’re open to all reasonable offers, and we’ll always take a real look at what’s available to make sure you’re getting the best overall value.

Down payments vary based on lender requirements and what you’re trying to accomplish, and we tailor them to your needs rather than using a one‑size‑fits‑all number. Some lenders require a minimum amount, while others allow little or nothing down beyond standard taxes and fees. The rest depends on how you want the payment structured and whether you’re planning to use a trade.

Monthly payment depends on several moving pieces, so any number given without a vehicle and a few details would only be a guess. The payment is shaped by the vehicle price, your down payment or trade equity, the term you choose, and the rate you’re approved for. A quick way to get a feel for the numbers is to run a few scenarios through the payment calculator, or you can call 540‑381‑8417 with the payment you’re targeting and we’ll work with you to find a vehicle. If you want, I can also help you explore monthly payment options for a specific vehicle.

While we use straightforward pricing, we’re open to all reasonable offers. Our goal is to make sure you get a fair deal without turning the process into a negotiation game. If there’s room for additional savings based on current programs, incentives, or your situation, we’re always willing to take a real look at it.

You can absolutely get an estimate before you sell or trade, and the quickest way to start is with our online valuation tool at shelor.com/kbb/instant-cash-offer.htm. It gives you a fast ballpark number based on your vehicle’s year, make, model and mileage, then we refine it in person once we see the condition, service history and market demand.

Yes, you can sell a vehicle to our dealership. We buy cars even if you’re not purchasing one from us, and the process is simple. You can start with an online estimate using our trade valuation tool at shelor.com/kbb/instant-cash-offer.htm, then bring the vehicle in so we can confirm its condition and give you a firm offer.

You don’t have to buy a vehicle from us in order to sell your old one. We purchase cars outright, and the process is simple. You can start with an online estimate using our valuation tool at shelor.com/kbb/instant-cash-offer.htm, then bring the vehicle in so we can confirm its condition and give you a firm offer.

Yes, we do buy used vehicles from customers, even if you’re not planning to purchase one from us. You can start with a quick online estimate using our valuation tool at shelor.com/kbb/instant-cash-offer.htm, then bring the vehicle in so we can confirm its condition and give you a firm offer.

To sell your vehicle, you’ll need a few basic documents so we can verify ownership and complete the transfer. Bring your vehicle title if it’s paid off, or your lienholder information if you still have a loan. We’ll also need your driver’s license for identification, plus the registration and any records you have. If you want to start with an estimate, you can use our valuation tool at shelor.com/kbb/instant-cash-offer.htm.

We do not offer vehicle shipping services. If a vehicle needs to be transported, the customer can choose any shipping company they prefer, and we will assist with meeting the pickup person when they arrive. We simply need to know who is coming so we can verify the release.

Yes, you can arrange your own shipping through any carrier you like. Once you choose a company or individual to handle the transport, just let us know who will be arriving for pickup so we can meet them and release the vehicle properly.

Shipping costs vary based on the transport company you choose to use. You can arrange your own shipping through any carrier you like. Once you choose a company or individual to handle the transport, just let us know who will be arriving for pickup so we can meet them and release the vehicle properly.

Delivery time depends entirely on the shipping company you select. Each carrier provides its own pickup and delivery window based on distance and scheduling. Once you choose a shipper, they will give you a timeline, and we will meet their driver when they arrive for pickup.

Taxes and fees are calculated differently depending on the state and locality, since each follows its own tax structure and rules for how discounts or promotions are affected by taxes. Our team makes sure everything is calculated correctly based on the address where the vehicle will be titled, and we follow that jurisdiction’s requirements exactly. When you tell us where you plan on titling the vehicle, we can send a full breakdown of the taxes and fees for that location.

There are no hidden fees. Everything is disclosed up front, and the only charges on a purchase are the standard taxes, title and registration fees required by the state, along with our dealership’s processing fee of $697. We don’t add surprise add‑ons or last‑minute extras, and our team can send a full breakdown for the address where the vehicle will be titled so you can see every line item before moving forward.

We can list out the taxes and fees you’ll pay, but the exact amounts depend on the state and locality where the vehicle will be titled. Every jurisdiction calculates taxes differently, and some apply them before discounts while others apply them after. What does stay consistent is the structure: you’ll see the state sales tax, any local or county taxes, title and registration fees, and our dealership’s processing fee of $697. Once you tell us the address where the vehicle will be titled, our team can send a full, line‑item breakdown that matches that location’s tax rules.

State and local taxes vary by where the vehicle will be titled, and each jurisdiction follows its own rules for sales tax, county or city add‑ons, and DMV‑related fees. In most areas, you’ll see a combination of state sales tax, local or county supplemental taxes, title fees, registration fees, and the dealership’s processing fee of $697. The exact structure depends entirely on the state and locality, and our team calculates everything based on the address where the vehicle will be titled so the numbers are accurate and compliant.

Taxes and fees related to registration and titling depend on the state and locality where the vehicle will be titled, but they generally follow the same structure. Most states charge a title fee to transfer ownership, a registration fee to issue new plates or renew existing ones, and any applicable local or county taxes tied to the vehicle’s value. You’ll also see the standard state sales tax based on the purchase price, along with our dealership’s processing fee of $697. Since every jurisdiction calculates these items differently, our team ensures the correct amounts are applied based on the address where the vehicle will be titled.

Besides the vehicle’s price, the extra costs are the standard state and local taxes, the title and registration fees required by the DMV, and our dealership’s processing fee of $697. The exact tax amounts depend on the state and locality where the vehicle will be titled, since each follows its own structure for sales tax and any county or city add‑ons. Once you share the titling address, we can provide a full line‑item breakdown of all tax details and walk you through every required fee for that location.

We do not offer at‑home test drives, so vehicles cannot be brought to your location. All test drives must be completed at the dealership, where our team can assist you, answer questions, and make sure you have the right vehicles available to drive.

Yes, we can provide video walk‑arounds. If you’d like to see a vehicle’s features, condition, or interior before visiting, our team can record a detailed walk‑around video and send it to you. It’s a convenient way to preview a vehicle before coming in for your test drive.

We do not offer the option to test drive a vehicle at your location. All test drives take place at the dealership so we can verify your license, answer questions, and ensure a safe and complete experience.

There’s no cost to test drive a vehicle, but all test drives must be completed at the dealership. Once you’re here, our team will get you on the road quickly and make sure everything is set for your test‑drive appointment.

Yes, we accept trade‑ins, and you’re welcome to bring your current vehicle to the dealership for a full on‑site appraisal. Our team reviews the vehicle’s condition, mileage, market value, and service history to give you a fair, transparent offer. If you’d like to get a head start before you visit, you can use our online trade‑in evaluator here: shelor.com/kbb/instant-cash-offer.htm.

The trade‑in process is straightforward and designed to make things easy for you. When you arrive at the dealership, our team completes a full appraisal of your current vehicle, reviewing its condition, mileage, market value, and service history. Once the appraisal is finished, we provide a clear, transparent offer that you can apply directly toward the purchase of your next vehicle. If you’d like to get a head start before visiting, you can use our online trade‑in evaluator here: shelor.com/kbb/instant-cash-offer.htm.

Yes, you can trade in a vehicle even if you still owe money on it. Our team will appraise your vehicle, contact your lender for the exact payoff amount, and then apply your trade value toward your next purchase. If your trade value is higher than the payoff, the difference goes toward your new vehicle; if the payoff is higher, the remaining balance can be rolled into your new loan with lender approval. You can also get a head start with our online trade‑in evaluator: shelor.com/kbb/instant-cash-offer.htm.

Several key factors determine the value of your trade‑in, and our appraisal team reviews each one to give you a fair and accurate offer. The most important elements are the vehicle’s overall condition, mileage, service and accident history, current market demand, and how similar vehicles are priced and selling in our region. We also look at interior and exterior wear, tire condition, mechanical performance, and any aftermarket additions that may help or hurt value. If you want to get an early idea of where your vehicle might land, you can use our online trade‑in evaluator here: shelor.com/kbb/instant-cash-offer.htm.

Yes, we will still accept your trade‑in even if it’s in poor condition. Our appraisal team evaluates every vehicle on a case‑by‑case basis, considering its mechanical state, cosmetic wear, mileage, and market demand, and we provide a fair offer based on its actual value. Vehicles with mechanical issues, cosmetic damage, high mileage, or other concerns can still be traded in, and you’re welcome to bring yours in for a full on‑site appraisal. If you want an early idea of where it might land, you can use our online trade‑in evaluator here: shelor.com/kbb/instant-cash-offer.htm.

Shelor Motor Mile provides warranty coverage based on the manufacturer of the vehicle you choose. Each of our franchises offers its own factory warranty on new inventory, and these programs vary by brand. We also offer certified pre‑owned vehicles that include additional warranty benefits, and most used vehicles carry the remainder of their original factory warranty when applicable. If you let us know which vehicle you are considering, our team can review the exact warranty terms and any additional coverage options available for that model.

Yes, you can purchase extended coverage. We offer Kia Protect extended service contracts that are factory backed and honored nationwide, along with options for used vehicles of other makes and additional protection for items like tires, wheels and appearance. You can review available plans here: shelor.com/added-protection.htm.

Extended coverage pricing isn’t one set number because it depends on the vehicle, the mileage, the specific protection plan you choose, and how long you want the coverage to last. The best way to get an exact figure is to have the finance team quote it for your specific VIN and the level of protection you want. You can review plan options here: shelor.com/added-protection.htm, and our finance department at 540‑381‑8417 can give you a precise price.

Warranty length depends on the manufacturer of the vehicle you choose. At Shelor Motor Mile, each brand we represent offers its own factory warranty with different terms for bumper‑to‑bumper coverage, powertrain protection, corrosion coverage, and roadside assistance. Certified pre‑owned vehicles include additional warranty benefits, and many used vehicles still carry the remainder of their original factory warranty when applicable. If you let us know which vehicle you are considering, our team can review the exact warranty duration and remaining coverage for that specific model.

Most factory warranties transfer to the next owner, but the exact terms depend on the manufacturer. Bumper‑to‑bumper coverage, powertrain protection, corrosion coverage, and roadside assistance often continue for the remainder of their original time and mileage limits. Some brands offer enhanced powertrain coverage for the first owner only, while certified pre‑owned warranties may also transfer depending on the program. If you let us know the vehicle and model you are selling, our team can review the specific warranty terms and confirm what coverage carries over to the next owner.

There are no hidden fees. Everything is disclosed up front, and the only charges on a purchase are the standard taxes, title and registration fees required by the state, along with our dealership’s processing fee of $697. We don’t add surprise add‑ons or last‑minute extras, and our team can send a full breakdown for the address where the vehicle will be titled so you can see every line item before moving forward.

You’ll be notified about your payment through the method you choose during the purchase process. Most customers receive lender statements or payment reminders directly from their bank or finance company, either by mail, email, or through the lender’s online portal. If you set up automatic payments, your lender will usually send a confirmation and monthly notices showing when each payment is processed. Your sales consultant or the finance team can walk you through exactly how your lender communicates so you know what to expect.

You’ll receive full copies of all your finance paperwork from us at the time of purchase, including your loan contract and any lender disclosures tied to your financing. After that, your lender will reach out with additional information such as monthly statements, payment confirmations, and details on how to access your online account.

When we’re buying your vehicle, we pay by dealer check. If there’s an active loan on it, we send the payoff straight to your lender and then cut you a dealer check for any equity above that amount. When you’re buying from us, we accept cash, certified funds, personal checks, debit cards, outside financing, and the loan or lease options arranged through our finance team at shelor.com/financing/index.htm.

We’re able to trade for anything that has real value, and that includes vehicles that may not meet our retail standards. If a car, truck, or SUV has high mileage, cosmetic wear, mechanical issues, or simply isn’t something we would retail, we can still make an offer because we have multiple channels for wholesale, auction, and specialty buyers. The only units we typically cannot purchase are those without a valid title or those that cannot be legally transferred, but outside of that, we work hard to find a solution. The great news is that we make the process easy, flexible, and straightforward. Bring us the vehicle, and we’ll help you explore your best options. You can start an appraisal online through our trade tool at shelor.com/kbb/instant-cash-offer.htm.

Yes, you can sell your car here even if you’re not buying one from us. We purchase vehicles outright and are always looking for good used inventory. You can get an appraisal online through our trade valuation tool at shelor.com/kbb/instant-cash-offer.htm or bring your vehicle to any of our facilities in Christiansburg, Pulaski, Radford or Salem for an in‑person evaluation.

The car buying process is straightforward. Once you have a vehicle you’re interested in or you’re ready to browse the inventory in person, we set an appointment and pair you with one of our sales professionals. They help you test drive the vehicles you want to see, get an offer on any applicable trades, and review your purchase options. If you’d like us to secure financing, we complete a credit application and our finance managers work with our lenders to get a strong approval. After reviewing any lender requirements, we finalize your paperwork, go over protection options you may want, and get you on the road in your new vehicle. If you’re selling us your car, the process is just as simple. We meet for an appointment, our appraisers verify the condition and value, and we present you with an offer to purchase your vehicle. If the numbers work for you, we move forward. If your vehicle has a payoff, you submit the difference at the time of sale. If your vehicle is paid off or worth more than the payoff, we issue the difference to you once we receive the title and required paperwork. We’re happy to help no matter where you are in the process.

The buying process moves quickly, and most customers are able to finalize their purchase in a short window. The exact timing depends on things like lender requirements and your own availability, but we streamline everything so you can move from choosing a vehicle to completing paperwork without delays. We focus on keeping the experience efficient, flexible, and centered around your schedule.

We’re able to trade for anything that has real value, and that includes vehicles that may not meet our retail standards. If a car, truck, or SUV has high mileage, cosmetic wear, mechanical issues, or simply isn’t something we would retail, we can still make an offer because we have multiple channels for wholesale, auction, and specialty buyers. The only units we typically cannot purchase are those without a valid title or those that cannot be legally transferred, but outside of that, we work hard to find a solution. The great news is that we make the process easy, flexible, and straightforward. Bring us the vehicle, and we’ll help you explore your best options. You can start with your vehicle details here, or you can start an appraisal online through our trade tool at shelor.com/kbb/instant-cash-offer.htm.

You’re welcome to get a second opinion, and we’re never concerned about it. Outside inspections won’t change the value we place on your vehicle, but they can help highlight situations where another buyer or store may not be giving you the full picture. As part of our STAR program, our pricing is straightforward and consistent across all of our showrooms, and that includes the vehicles we buy. When we appraise your car, that value is honored at every location, and we’ll purchase your vehicle even if you don’t buy from us. Let us take a look and get you top offers based on the true condition, market availability, and demand.

We keep the inspection process fair by using a consistent, transparent approach every time we evaluate a vehicle. Our appraisers follow the same checklist across all showrooms, and your offer is based on the vehicle’s actual condition, current market availability, and real demand, not on trying to “work a number.” As part of our STAR program, the value we give you is the same no matter which location you visit, and it doesn’t change depending on whether you buy from us or simply sell us your vehicle. Let us take a look and give you a top offer based on the true condition of your vehicle.

The inspection is usually quick. Once you arrive for your appointment, our appraisers look over the vehicle’s condition, verify the features and equipment, and check for any mechanical or cosmetic concerns. Most evaluations are completed in a short window because we follow the same STAR‑program process at every showroom, and your offer is based on true condition, market availability, and demand. After the inspection, we present your purchase offer and you decide how you’d like to move forward.

There’s no fee for the inspection. Our appraisal process is completely complimentary, and you’re never obligated to move forward with a sale. We simply verify the vehicle’s condition, confirm equipment and features, and give you a straightforward offer based on true condition, market availability, and demand.

The inspection is a simple walk‑around and a short drive. We look over paint, panels, and glass, check tires and brakes, start the vehicle and listen for any concerns, scan for stored trouble codes, and pull the history report. The process is quick, and you can relax in our lounges or browse inventory while we complete it. Once we’re finished, we present a straightforward offer based on true condition, market availability, and demand.

Bring the vehicle, your title or loan payoff information, your driver’s license, current registration, both keys, and any service records you have, and make sure you have removed personal items so the vehicle is ready to be traded. If the vehicle is titled in two names, both signers should be present.

The inspection is carried out on site in our dedicated appraisal department. Your salesperson handles any needed movement of the vehicle while you relax in our lounge or take a test drive in a vehicle that interests you. When the inspection is complete, we present a straightforward offer based on true condition, market availability, and demand.

We will review all pertinent information with you when we make the offer to trade or purchase. You’ll see exactly how the vehicle’s condition, history, and equipment factor into the number, and your salesperson will walk through each point before presenting your offer.

You can start your trade valuation anytime at shelor.com/kbb/instant-cash-offer.htm. This link takes you directly to the online tool where you can enter your vehicle details, get an estimated value, and decide whether you want to move forward with an in‑person appraisal or continue exploring your vehicle’s value.

The simple things move the needle most. Get the car cleaned inside and out, take care of small cosmetic items like scuffed wheels or a torn wiper blade, and make sure the tires have usable tread. Bring the second key, the owner’s manual, and any service records you have because documented maintenance genuinely helps the appraisal. If a check engine light is on, our service team at 540‑381‑8612 can read the code so you know what you’re dealing with.

You can submit your car for evaluation by starting online with our valuation tool at shelor.com/kbb/instant-cash-offer.htm, where you can enter your vehicle details and begin the process right away, or we can set an appointment for an in person appraisal here at the store.

We determine a car’s value by looking at its real‑world condition, its equipment, and how it fits the current market. Your salesperson and our appraisal team review the vehicle’s exterior, interior, tires, wheels, lights, and overall mechanical feel, then confirm the features, packages, mileage, and any aftermarket items. We also check the vehicle history report and compare your car against live market data, recent sales, and current availability in our area. All of this comes together to create a fair, accurate number, and we walk through each factor when presenting your offer.

You can begin with our valuation tool at shelor.com/kbb/instant-cash-offer.htm, which lets you enter your vehicle details and get an estimated value before you come in. Once you’ve completed the online step, we can schedule an in person appraisal here at the store, where we pay top dollar for trades using the information from our appraisal to make sure the number reflects your vehicle’s true condition, its equipment, mileage, and how it fits the current market in our area.

Since you’ve already filled out the evaluation form, the next step is to set an appointment so we can complete your in‑person appraisal and finalize your offer. Just let us know a day and time that works best for you, and we’ll get your appointment scheduled.

To provide an initial valuation, we just need the basics that help us understand your vehicle before seeing it in person. Sharing the year, make, model, trim, mileage, and overall condition gives us a solid starting point, and you can submit all of that through our online valuation tool at shelor.com/kbb/instant-cash-offer.htm. Once we have those details, we can talk through your vehicle’s value or move straight to an in person appraisal whenever you’re ready.

Absolutely. Sending photos is a smart move because they help our team understand your vehicle’s condition before you arrive. Clear shots of the exterior, interior, wheels, tires, and any areas of wear allow us to get much closer to a real number ahead of your visit. They make the process smoother, and they help us prepare an accurate offer based on your vehicle’s condition.

You can send your photos directly to your salesperson, or have them ready when you come in if you are unable to bring your trade with you. This makes sure your images get attached to your appraisal file so the team can review everything before you arrive.

You’ll want to bring your title or your loan account information if there’s still a payoff, along with a valid driver’s license, your current registration, and both keys if you have them. If the vehicle is titled in more than one name, everyone listed will need to sign. We handle the rest of the DMV paperwork for you once you’re here.

Most of the time we only need your title or loan payoff information, your driver’s license, and your current registration. If there’s a lien, we’ll need the lender name and account number, and if it’s a lease, we’ll need the leasing company’s payoff. In some situations we may ask for a lien release or a power of attorney so we can transfer the title for you, and we’ll let you know upfront if that applies to your situation.

Any remaining documents are signed in person at the dealership so we can witness signatures and where we have the necessary forms. Anything that can be handled electronically ahead of time will be sent through a secure email link, and if you want to double‑check what applies to your situation you can call 540‑381‑8417 or talk through it with your salesperson.

We can always take another look, but the best way to make sure we aren’t missing anything on your trade is to complete an in person appraisal. Seeing the vehicle ourselves lets us verify condition, options, and any value adds that could improve the number. Call us today so we can set a time for your in person appraisal.

We appreciate you letting us know. We have straightforward pricing, and that extends to our trade values. We’re always willing to make an offer to purchase, even if you don’t buy from us. While most dealers operate with integrity and clarity, some may adjust a trade value based on the vehicle a customer is interested in. We prefer to offer top dollar for trades based on market value and actual condition, and sell our vehicles for a fair price rather than play numbers games with our customers’ time.

We understand that vehicles are not always worth what we hoped, especially with how quickly the market moves. The best way to make sure we’re capturing every bit of value is to see the vehicle in person so we can verify condition, options, and anything that might improve the number. Call us today to setup a time for your on-site appraisal.

Yes, you can get an estimate before selling your car. We offer both an online valuation tool and an in‑person appraisal, and you’re welcome to start with whichever is easier. The online estimate gives you a quick idea of market value, and the in‑person appraisal confirms the vehicle’s true condition, equipment, and demand so we can present a firm offer. You can start online at shelor.com/kbb/instant-cash-offer.htm or bring the vehicle to one our facilities in Christiansburg, Pulaski, Radford or Salem.

Yes, you can sell your car to our dealership even if you’re not buying one. We purchase vehicles outright and are always looking for good used inventory. The process is simple: we appraise the vehicle, verify its condition, and present a straightforward offer based on true condition, market availability, and demand. You can start online at shelor.com/kbb/instant-cash-offer.htm or visit us in person for a same‑day offer. If you want help getting started, you can begin with your online appraisal.

No, you do not need to buy a car from us to sell your old one. We make offers to purchase regardless of whether you’re trading or simply selling. As part of our STAR program, your appraisal value is honored across all our showrooms, and we’ll buy your vehicle even if you decide not to purchase from us. If you’d like to talk through your vehicle’s value or start an appraisal online, you can use shelor.com/kbb/instant-cash-offer.htm.

Yes, we buy used cars from customers every day. We’re able to trade for or purchase anything that has real value, including vehicles that may not meet our retail standards. High mileage, cosmetic wear, mechanical concerns, or specialty units are all acceptable because we have multiple channels for wholesale, auction, and specialty buyers. The only vehicles we typically cannot purchase are those without a valid title or those that cannot be legally transferred. You can start your appraisal online at shelor.com/kbb/instant-cash-offer.htm or talk through your vehicle’s condition with us in person.

You’ll want to bring your title or loan payoff information, your driver’s license, your current registration, both keys, and any service records you have. If the vehicle is titled in more than one name, everyone listed will need to sign. Most situations only require these basic items, but if there’s a lien we may need the lender name and account number, and in some cases a lien release or power of attorney. Any remaining documents are signed in person at the dealership so we can witness signatures and handle the required forms. If you want to confirm exactly what applies to your situation, you can call 540‑381‑8417 or review your documentation needs with your salesperson.

We can occasionally place a vehicle on hold, but this is typically only for customers who are actively on their way to the dealership or for vehicles that are finishing the reconditioning process and will be available shortly. Let us know which vehicle you’re considering and your timing, and our team can reach out with what’s possible.

Hold times can vary, but are usually only for a short window while a customer is driving to the dealership. If the vehicle is finishing reconditioning, timing depends on the remaining steps in that process. Let us know which vehicle you’re considering and your timing, and our team can reach out with what’s possible.

We do not offer refundable deposits, but we do allow non‑refundable partial payments that a customer can use to secure a vehicle before they arrive on site. This applies whether you are actively on your way or waiting for a vehicle to finish reconditioning. The amount can vary based on the vehicle and situation, and our sales team can provide the exact figure once you share which vehicle you’re considering.

Yes, you can trade in your car even if you still owe money on it. We handle trade‑ins with open balances every day, and the process is simple. During your appraisal, we verify your payoff with your lender, subtract that amount from your vehicle’s value, and apply the difference toward your next purchase. If your vehicle is worth more than the payoff, we can apply the excess as down payment or issue it to you once the title and required paperwork are complete. If the payoff is higher than the vehicle’s value, you can still trade; you would just cover the difference at the time of sale. You can start your appraisal online at shelor.com/kbb/instant-cash-offer.htm or begin with your vehicle’s value and schedule an in person evaluation whenever you’re ready.

Yes, you need to have active insurance in place before you take delivery of a vehicle. Virginia requires every vehicle on the road to be insured, and your lender will also require proof of insurance if you’re financing. During the purchase process, we help you contact your insurance provider so they can update or issue your policy, and once coverage is confirmed, we can finalize your paperwork and complete the sale.

Yes, we offer leasing on many of our new models. Leasing can be a great option if you prefer lower monthly payments, shorter terms, and the ability to upgrade your vehicle more often. Our sales team can walk you through available lease programs, current incentives, and mileage options so you can choose the plan that fits your needs. If you’d like to review your leasing options or look at available inventory, reach out and we can help you take the next step.

Yes, most leases allow you to purchase the vehicle at the end of the term. Your lease contract includes a preset purchase option price, and you can decide whether you want to buy the vehicle, trade it, or simply return it. If you choose to buy it, we help you complete the payoff, handle the title work, and review any protection options you may want. If you’d like to talk through your lease‑end choices or review your payoff, our staff can walk you through the process.

Leasing is similar to financing, but instead of paying for the full price of the vehicle, you pay for the portion you use during the lease term. You choose a mileage plan, select your vehicle, and complete a credit application. Our finance managers work with our lenders to secure a strong approval, and once the paperwork is finalized, you drive the vehicle for the agreed term. At the end of the lease, you can return the vehicle, trade it, or purchase it. If you want to review how leasing compares to financing or look at available lease programs, our team can help you move forward.

While we use straightforward pricing, we’re open to all reasonable offers. Our goal is to make sure you get a fair deal without turning the process into a negotiation game. If there’s room for additional savings based on current programs, incentives, or your situation, we’re always willing to take a real look at it. Tell us what vehicle you’re interested in and we’ll walk you through everything so you have a clear, confident path forward.

Yes, the warranty is transferable in most cases. The factory coverage that comes with the vehicle generally moves to the next owner, and the only major limitation is that some manufacturers with an enhanced powertrain coverage, the term applies to the original owner while subsequent owners receive a shorter powertrain period. Certified pre‑owned coverage also transfers. Let us know what vehicle you are considering and we can cover all of your warranty questions.

New vehicle specials are available at shelor.com/new-vehicle-specials-va-dtw.htm.

Used vehicle specials are available at shelor.com/used-car-specials-va-dtw.htm.

Besides the vehicle’s price, the extra costs are the standard state and local taxes, the title and registration fees required by the DMV, and our dealership’s processing fee of $697. The exact tax amounts depend on the state and locality where the vehicle will be titled, since each follows its own structure for sales tax and any county or city add‑ons. Once you share the titling address, we can provide a full line‑item breakdown of all tax details and walk you through every required fee for that location.

Once a purchase is finalized and the paperwork is signed, the transaction is complete and there isn’t a cancellation process. What we can offer is flexibility through our STAR program: you have a 48‑hour exchange option if you decide a different color or configuration would be a better fit. The exchange may require lender approval and depends on the details of the replacement vehicle, but our team will guide you through every step.