Sales Frequently Asked Questions

Our Sales FAQ provides quick, straightforward answers to the most common questions customers ask at Shelor Motor Mile. It’s designed to help you understand our policies, financing options, promotions, and the buying process before you visit.

Shelor Motor Mile is a locally owned automotive group serving Southwest Virginia since 1974. We offer a wide selection of new and pre‑owned vehicles across multiple brands, along with full service, parts, and financing support. Learn more on our About Us page.
We're Shelor Motor Mile, a locally-owned group that has served this community since 1974 and has buying power and selection that's hard to beat in southwest Virginia. Everything runs on our STAR Program: Straightforward Pricing, Total Integrity, Award Winning Dealership and Real Value. Our service center is staffed by factory-trained technicians, we hand out complimentary shuttle rides and a free car wash coupon with any service. We also give back through Growing the Future, which puts $500 into a local school when a teacher or administrator buys from us.

Learn more about our STAR Program and our Growing the Future Program.
Once a purchase is finalized and the paperwork is signed, the transaction is complete and there isn’t a cancellation process. What we can offer is flexibility through our STAR program: you have a 48‑hour exchange option if you decide a different color or configuration would be a better fit. The exchange may require lender approval and depends on the details of the replacement vehicle, but our team will guide you through every step.
Once a purchase is finalized and the paperwork is signed, the transaction is complete and there isn’t a cancellation process. What we can offer is flexibility through our STAR program: you have a 48‑hour exchange option if you decide a different color or configuration would be a better fit. The exchange may require lender approval and depends on the details of the replacement vehicle, but our team will guide you through every step.
If you get home and realize the vehicle isn’t the perfect fit, we can still help. Through our STAR program, you have a 48‑hour exchange option that allows you to switch into a different color or configuration. The exchange is subject to lender approval and the details of the replacement vehicle, but our team will walk you through the process and make it as smooth as possible. If you’re outside the 48‑hour window, your salesperson can review any additional solutions we may be able to offer.
Once a purchase is finalized and the paperwork is signed, the transaction is complete and there isn’t a cancellation process. What we can offer is flexibility through our STAR program: you have a 48‑hour exchange option if you decide a different color or configuration would be a better fit. The exchange may require lender approval and depends on the details of the replacement vehicle, but our team will guide you through every step.
We use your information to support your vehicle, financing, and service needs. Our complete privacy policy, including an online opt‑out form, is available here. If you’d rather speak with someone directly, call 540‑381‑8417 and we’ll handle your request right away.
Yes, and they change monthly. Current vehicle specials are at shelor.com/new-vehicle-specials-va-dtw.htm and shelor.com/used-car-specials-va-dtw.htm. Service coupons are at shelor.com/shelor-mopar-express-lane.htm. Don't overlook Growing the Future either, where school employees get a discount plus a matching donation to their school at shelor.com/growing-future-shelor-motor-mile.htm.
We proudly support our military, and many of our franchises offer a military rebate to recognize active duty, reserve, veterans, retirees, and their families for their service. Be sure to let us know if you qualify so we can make sure your deal is structured accurately and includes every incentive available. Eligible customers can apply this bonus along with other qualifying rebates, and certain documents such as a DD‑214 may be required. Our sales team will confirm exactly which documents are needed and verify all available military incentives for the vehicle you’re interested in.
We support our college students, and many manufacturers offer discounts or rebates for recent or upcoming graduates. Programs vary by manufacturer, but with Virginia Tech and Radford University close by, we’re proud to support all college grads and help them take advantage of every incentive available. Terms apply, so be sure to let us know if you qualify. Our sales team will confirm the requirements and verify all available college or graduate incentives for the vehicle you’re interested in.
We work with many first‑time buyers, and our finance team will make every effort to secure great terms for your first vehicle. Several of our lenders offer first‑time buyer programs that may not require an established credit history, and we can pair those options with many of the current incentives being offered by the manufacturers.
You can find all current promotions on our website. Used vehicle specials are listed at shelor.com/used-car-specials-va-dtw.htm, new specials are at shelor.com/used-car-specials-va-dtw.htm. Service and parts coupons are at shelor.com/shelor-mopar-express-lane.htm. You can also call 540‑381‑8417 and we will tell you what is running this month. If you let us know which vehicle or service you are interested in, our team can reach out with more details and any offers that apply.
You can view all current new vehicle specials anytime on our website. We update these offers regularly so you can see the latest pricing, discounts, and manufacturer incentives available across all our brands. Visit shelor.com/new-vehicle-specials-va-dtw.htm to explore what’s running right now, and if you let us know which model you’re considering, our team will make sure your deal includes every qualifying offer.
All current pre‑owned vehicle specials are listed on our website at shelor.com/used-car-specials-va-dtw.htm. We update these offers regularly so you can see the latest pricing and discounts across our used inventory. If you let us know what type of vehicle you’re considering, our team can follow up with more details and make sure you receive every available offer.

Dealer specials include our current new vehicle offers at shelor.com/new-vehicle-specials-va-dtw.htm, pre‑owned vehicle specials at shelor.com/used-car-specials-va-dtw.htm, manufacturer finance and lease incentives at shelor.com/global-incentives/index.htm, and service and parts coupons at shelor.com/shelor-mopar-express-lane.htm. If you let us know which vehicle or service you’re interested in, our team can follow up with more details and make sure you receive every promotion that applies.


We help customers across all credit profiles, including no credit, limited credit, and credit that has had some rough spots along the way, and our goal is to make your financing experience as easy as possible. Our finance team works with a wide range of local and national lenders, and our team will work with our network of lenders to find a great match for your situation. You can apply at shelor.com/financing/application.htm, and we will review your application and guide you through the next steps.
Interest rates depend on your credit profile, the term you choose, and whether the vehicle has any promotional rates available through the manufacturer, which are posted at shelor.com/global-incentives/index.htm. The best way to get accurate numbers is to apply at shelor.com/financing/application.htm, and our finance team will review your application and work with our network of lenders to find a great match for your situation.
You can apply for financing online in just a few minutes at shelor.com/financing/application.htm, or you can stop by any of our locations and we will complete the application with you. Most customers hear back the same business day, and if you have any questions along the way you can call 540‑381‑8417.
You can finance, lease, pay cash, or bring your own bank approval, and all four options work here. We work with a wide range of lenders and are able to help customers secure terms to finance or lease a vehicle, and we also work with our customers’ banks when that is their preferred option. You can review current manufacturer incentives at shelor.com/global-incentives/index.htm, get started at shelor.com/financing/application.htm, or call 540‑381‑8417 for help.
Many manufacturers offer promotional APR and lease specials on select models, and these programs change each month. You can see all current finance and lease offers at shelor.com/global-incentives/index.htm. When you’re ready to take the next step, you can apply online at shelor.com/financing/application.htm so our team can review your application and confirm exactly which financing or lease incentives you qualify for.
You can absolutely customize your deal. Term, down payment, monthly payment, trade equity, and the protection products you want are all flexible, and our finance team can build a couple of versions so you can compare the trade‑offs side by side. We can work online, or you can call 540‑381‑8417 and we will walk through your goals together. You can also run your own scenarios with the payment calculator at shelor.com/calculator/payment.htm.
You can absolutely get pre‑approved for a vehicle, and it’s one of the smartest first steps you can take. You can apply in a few minutes at shelor.com/financing/application.htm, and most customers hear back the same business day. We can also help if you prefer a different path, since some customers like to submit their credit upfront so our finance managers can give them an idea of what is possible, while others prefer to wait until they have driven the vehicle and confirmed it is the right fit before submitting anything. We are happy to support either approach and will walk through the process in whatever way feels most comfortable for you.
Our finance center is built to make the process simple and stress free. We work with a wide range of local and national lenders, and our team helps all types of buyers every day, including strong credit, rebuilding credit, and first time buyers. We also walk you through whether buying or leasing makes the most sense for how you drive, and we can work with your bank if that’s your preferred option. You can get started anytime at shelor.com/financing/application.htm, and our team is here to help you review your options and build a deal that fits your goals.
You don’t need a specific credit score to get financing here, because we work with all credit profiles and have options for every vehicle. Some customers have higher scores and some are rebuilding, and we partner with lenders across that full range so we can work together to find the right vehicle and the right financing for your situation. You can apply at shelor.com/financing/application.htm and let the actual approvals guide the next steps instead of guessing.