Frequently Asked Questions - Parts

Yes, we can check whether a specific part is available and in stock. The fastest way is to call our parts department at 540‑381‑8600 with your VIN or your vehicle’s year, make and model so they can confirm availability right away. We keep a strong inventory of Genuine Original Equipment Manufacturer Parts, and anything not currently on the shelf can usually be sourced within a day or two. You can also order online at shelor.com/parts/center.htm.

Yes, we sell both tires and batteries. Our parts and service departments stock multiple tire brands along with Genuine Kia batteries, and we can help you find the right fit for your vehicle. You can browse tire options anytime through our Tire Center at shelor.com/tire-center.htm, or call our parts team at 540‑381‑8600 if you’d like to check availability or pricing.

It depends on whether you want us to handle the repair or you prefer to do the work yourself. If you’d like us to take care of it, I can put you in touch with our service department so they can give you pricing with installation and help schedule the repair. If you’d rather handle the job on your own, our parts department can reach out with the part price and arrange pickup. Just let us know which part you need and if you would like us to handle the installation so we can connect you with the right team.

You can order any part or accessory a couple of different ways, depending on what’s easiest for you. Call our parts department at 540‑381‑8600 with your VIN so they can look up the exact fit for your vehicle, or place an order online at shelor.com/parts/center.htm. If you want to browse accessories first, stop by or give us a call. Parts is open Monday through Friday from 8:00 AM to 5:00 PM. If you’d like help getting connected to the right team, just tell us which part or accessory you’re looking for.

Most new, unused and uninstalled parts in their original packaging can be returned with your receipt. Electrical parts, special‑order items and anything that has already been installed generally cannot be returned. To be sure about your specific part, call our parts team at 540‑381‑8600 and they will confirm whether it’s eligible.

Yes, we do offer financing options for our Parts Department. Our team can walk you through the programs available, including options that can help spread out the cost of unexpected repairs or larger service needs. To review what’s available for your visit, you can call 540‑381‑8612 or mention that you’re interested in financing when you are here. For additional information on financing parts, please visit shelor.com/service-parts-financing.htm.