Customer Testimonials
If you had a 10 star rating I would give it to Beverly. The best service I've ever had 👍
I have been a customer of Shelor for years and have always been pleased with the service and vehicle. But this time was different when we were greeted by a young lady in service named Sara . She was friendly and seemed to have our best interests in mind. Shelor is blessed to have her and I know where my next will come from. Thanks Shelor.
The service rep Joe was very polite and took the time to explain everything about the repair on my truck.
They are polite, patient, mature, understanding, calm and helpful people. Buying a car means you have new friends who try to help you in every situation and condition. Smiling is that easy.
I’m glad I found this place as a VT student. It is the best Toyota I have been to for maintenance. Really quick, very throughout, and great people. I’d recommend this place to any Tech student who needs maintenance done on their vehicle.
Great customer service. Very fast and easy to make appointment.
Christopher was absolutely amazing. He took his time made sure I understand what he was doing and what they were going to do and if there were any surprises he would talk with me about it before it was done. But didn’t give me a price for oil change just tire rotation. I was a little upset at the price though. It was my first service for the car and I wasn’t expecting it to be the price it was. It was a brand new car purchased from Shelor Subaru.
Shelor Toyota always takes good care of my truck and they are very caring and friendly. I am so glad to have them in my corner for service to my Tacoma.
Everyone I delt with was very pleasant, happy, and helpful! Joey with kia and Daniel with Mitsubishi are fantastic, thanks you guys!
None all good
Service was performed in a timely manner. A nail in a tire was detected and repaired. In addition, they honored my free oil change that wasn't used on my first visit.
Normally I hate taking my car for an oil change but today was just the opposite! I went to Shelor Motor Mile Service Department this morning for a 9 am appointment and arrived about 8:45. I was met and directed right into a bay. Special recognition goes to Brian Lawless who handled my paperwork, got me checked in and directed me to the visitor waiting area, an exceptionally clean and spacious area where I had free coffee and a comfortable seat. In less than an hour Brian let me know my car was ready to go and arranged for me to check ...
I just loved everyone there they were so nice & worked with me. Thanks again for everything
Excellent communication, completed the service ahead of the projected time, and was not trying to oversell additional services. Overall a great experience thanks to Caleb.
Nikki never fails to make sure I am completely taken care of each and every time I need automotive care. Top notch.
Initial appointment setup was disappointing, but I talked to Charlie and he fixed it. Had not had a great experience here last time, but the team went above and beyond on the service side. You earned my business back, guys; thank you. Job well done.
Philip was awesome to work with
Everyone was wonderful and made the process quick and easy
Thankful for Nathan/ Shelor Motor Mile(SMM) accepts Car Shield(CS)(American Auto Shield, (AAS)) . SMM was very familiar with CS. But it took all working together by the Grace of God to get through the diagnostic and approval process, parts ordered, so the can work can actually be done! Very thankful. The facility at SMM is phenomenal! 7 BAYS JUST FOR THE SERVICE writers to line up the work to get done.
Jutai was very open minded and friendly. A real advocate to get us the best deal for a car.
She went out of her way to make sure that our experience was a good one. We got the car we wanted and she made sure we could get it at a reasonable price.
Corey was wonderful, helpful, clear and professional
The Subaru service center is excellent! They communicate well, discuss options, provide clear expectations, and follow up in a timely manner. Brian was my service advisor and did an excellent job.
Jessica was great with following up and getting me the information I needed before getting to the lot. Stephen was truly amazing to work with, he knew and seamlessly went through every piece of technology my Tundra had. By far the most knowledgeable salesman I’ve ever worked with, he’s earned a repeat customer that’s for sure.
Michael was very pleasant to work with and made the process of trading in an old vehicle for a new one super easy. Great job!
Brilliant
Caleb was very helpful and kept me up to date on the details on my truck
Great experience! Had options to look at and when we found one we liked, fast process!
They have a good group and are very good at their job and they professional.
Good service. Service advisor kept me informed of suggested repairs, their cost and time of completion.
Great experience made buying my truck very easy!
Great place to get a new vehicle. Friendly and honest!
Fastest Oil Change at a Dealership I’ve ever experienced. I was on a tight scheduled and Sara got me in out in less than 45 minutes!
Ryan East & the rest of the Shelor Toyota staff was very helpful & dedicated to helping me find the model of truck I was looking for. They also assisted me in getting financed with less than perfect credit. Overall a good experience.
Very easy hassle free new car purchase. Highly recommend.
Friendly and efficient
Excellent dealership to deal with. The selection to choose from is outstanding and they get things done quickly and efficiently.
Absolutely fantastic experience! Would recommend to anybody. Matthew in sales and Darren in finance made the whole process smooth and worry free. Very knowledgable and professional. After a long week of searching for the right vehicle, haggling with other dealers, and battling the inventory shortages that make car buying so tough, the team at Shelor made our buying experience a dream!
Bobby was my salesman and he was extremely helpful, patient and informative when I bought my Dodge Ram. I would definitely recommend everyone go see him when in the market for a vehicle.
Ihad a great experence and all went smoothly as well.
The service department was very good about communicating with me on warranty work on my Wrangler.
Helpful very patient and understanding went out of their way to make the sale happen
Very cordial and knowledgeable sales team.
Mr. Morgan was awesome. Went above the call of duty, to get me the vehicle and payments I wanted. Fast and painless.
Review by Lindsey Smythers I reached out to Ryan to come in and talk to him about numbers and check out a few Rav 4s. Well, I ended up upgrading my current Ford Escape to a 2023 Escape. He was more than understanding and accommodating when I switched from Toyota to Ford which shows how versatile he is as a salesman to be able to do any that Shelor has on their lots. He had no issues taking me to the other lot and helping me there. He was extremely knowledgeable about both, able to show me features and talk me ...
I would like to observe the service Techs while servicing my vehicle.
Richard made my car buying experience the best I have ever had. I would recommend him and Shelor to anyone.
Great service!
The team at shelor was amazingly pleasant and friendly to work with.
Excellent service Tech and Brian in customer service was terrific to work with!!
Great service and very informative
Very helpful and friendly. She was wonderful.
Bobby is great as always. Bought many vehicles from him and will continue to do so. By far best salesman ever.
Very helpful. They looked at a tire and verified no new tire needed. Rotation of tires done to place the one with side wall damage on back.
Without knowing the details of the extent of the diagnostic that the Service department charged me for, I thought that the charge was excessive since I paid for the parts and the installation of the parts to repair my vehicle. If I had gone to an independent parts store, they would have run a diagnostic of the battery and the charging system at no cost. Other dealerships that I have dealt with recently, typically wave the diagnostic charge if I have them perform the repair. If it were not for the fact that it had been less than two (2) months ...
Helpful with questions, prompt work, quality work courteous representatives, discount coupons at times, cappuccino machine.
Patricia G was very nice of my wife and I had great knot of fir to process paper work , Acted very professionally in all areas of her job
Dedrick showed top notch service . He answered all the questions I needed and aimed to get me the car I wanted. I recommend shelor as your car provider but most importantly dedrick as your car salesman!!!
Brian Lawless always takes excellent care of my sister’s car and has been doing do for years!
Stacy was great as well as the rest of the staff. I brought my car at shelor and they do a good job on my car.deffently worth the drive and the money
Always helpful and professional!
Awesome experience from the sales dept right on up to the financial office - big thumbs up for the whole experience
Awesome service. Traveling from out of town when multiple dashboard warning lights activated. Quick to diagnose and fix problem.
Had an appointment for a consultation and meet and worked with Stacey. She was very helpful and ended up saving us money as well as getting our part ordered that day!! She was awesome!!
Great customer service.
Checked my Subaru in with Brian & let him know my son was with me & I could leave my Subaru and pick up later. He let me know by text my total to fix my issue & also fixed two recalls - another problem came up with my tire & I was able to get that fixed as well. No one really likes to pay for expensive car repairs - the service was excellent and worth what I paid. It was also completely in time for me to pick up my daughter from school. Thanks so much Michelle
We had an extremely smooth 2023 Jeep Gladiator purchase today,. Our Sales Advisor Chris Spencer has very good product knowledge and did a great job of handling the actual sales process. The business office did the sales paperwork quickly and efficiently. The dealership facility is very up to date, the buying experience could not have been better.
Awesome experience!
This is my 6th vehicle with Shelor, and each experience has been fantastic. Roger helped me with my new car today and the process couldn't have gone smoother.
Modern dealership, knowledgeable and very professional Sales Advisor, efficient business office made for a pleasant Jeep Gladiator purchase.
Joe was very helpful on purchasing my new car.
I made an appointment and they were ready for me when I arrived. Staff was courteous and explained my bill well. I drive by another toyota dealership to get to this one because of their consistent high quality service!!
The service department at Shelor Toyota is very efficient and good at what they do. I would recommend them to anyone. Sara is so sweet, she took time to explain all the details about what needed to be done to my car. Thanks for everything.
James at Subaru helped us through the experience of purchasing our vehicle. He was able to answer all of our questions and made the process extremely enjoyable. These are the things I have come to expect from Shelor and I was not disappointed.
Didn’t have an appointment but they were able to fit me in quickly. Caleb did a great job of keeping me updated on the work being done to my vehicle.
Caleb wuz chill